![]() Evidence shows that despite the effort of the academic community, practitioners (e.g., business analysts) still struggle with some aspects of conceptual modeling, such as the standardization of modeling notations and methodologies ( Eikebrokk et al., 2008) and the emerging requirements of an increasingly digital world ( Recker et al., 2021). While always considered a key tool in information systems (IS) development, business process models are becoming more widely studied in the last decade. Our findings regarding the ambiguous differences between experts and novices highlight the paradoxical nature of expertise and the need to further study how best to train business analysts to design and evaluate conceptual models.īusiness process modeling activities are used to communicate and share knowledge, design and improve processes, and re-design decisions in organizations ( Becker et al., 2004 Indulska et al., 2009 Recker et al., 2012). Both groups spend more time on error-free models. Syntactic errors are diagnosed faster than semantic errors by both groups. Experts correctly identify more error-free models than novices, but also tend to find more false positive defects. We study the attentional characteristics specific to experts and novices in a semantic and syntactic error detection task across 75 Business Process Model and Notation (BPMN) models. Despite being an extensively researched topic, some aspects of conceptual business modeling are yet to be fully explored and understood by academicians and practitioners alike. 2School of Information Systems and Management, University of South Florida, Tampa, FL, United Statesīusiness process models are widely used artifacts in design activities to facilitate communication about business domains and processes.1Department of Information Technologies, HEC Montréal, Montreal, QC, Canada. ![]() ![]() Karl-David Boutin 1, Christopher Davis 2, Alan Hevner 2*, Pierre-Majorique Léger 1 and Elise Labonte-LeMoyne 1 ![]()
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